Cancellation & Refund Policy

SILVICA DAIRY PRIVATE LIMITED

This policy outlines the cancellation and refund terms applicable to orders placed on silvicadairy.in, considering the nature of perishable and non-perishable grocery products.

1. Order Cancellation

Before Dispatch

• Orders may be canceled without charges before dispatch.
• Cancellations can be requested via phone or customer support channels.

After Dispatch

• Orders cannot be canceled once dispatched.
• Perishable, dairy, and frozen products are strictly non-cancellable after dispatch.

2. Refund Policy

Approved refunds will be processed to the original payment method within 5–7 business days, subject to verification.

3. Exceptions

• Non-perishable items may be reviewed on a case-by-case basis.
• Custom or bulk orders cannot be canceled once confirmed.

4. Contact Details

Email: silvicadairy@gmail.com
Phone: +91 74930 61014